Can i keep my btinternet address

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I found it difficult to follow. Another reason. BT on the other hand, rarely gets involved in haggling so don't expect the same treatment if you are leaving BT. When switching from BT to Virgin Media there will be set-up fees to pay. This is the case for most TV and broadband providers. Virgin Media should clearly state all these fees to you before you make your purchase. BT also levies upfront fees.

Occasionally these not inconsiderable fees are waived as a special promotion so it might be wise to watch out for that before you switch. BT also charges a delivery fee for your new Smart Hub router. If you are switching from BT to Virgin you will have to give BT 30 days' notice that you are intending to leave.

BT will send you Freepost packaging for returning your router and YouView box if you have one. If you are switching from Virgin Media, you also have to give 30 days' notice. Once you place your order with BT you can choose a future date for your service to go live. Or if you just want to be up and running as soon as possible, this can be done in a minimum of 14 days. When you switch to Virgin Media you will be given a choice of installation dates before you place your order.

If not, then you should be able to get an engineer appointment within 14 days. You can keep your BT email address, however, you need to keep using it in order to keep it live. Any accounts that are unused for 30 days or more could be closed down.

If you are with Virgin Media, your email account will remain active for 90 days after your cancel, after which time it will be deactivated.