Some of the cookies are necessary for proper functioning of the site, while others are to help us understand how you use it. Read more here about our cookies, and how you can opt out. By continuing to use this site you accept our use of cookies. Synchronizing your BlackBerry Smartphone Data. When you have made the desired selection, select Next. When you have completed the settings, you will see the finish screen. If you have any additional questions, please leave them in the comments for us to answer.
Removing the BlackBerry's battery for a few seconds and then reinserting it will cause the device to attempt another reboot. If the device boots, check the operating system version to confirm the update was successful; if not, retry the update. If the BlackBerry Curve still won't boot up, the only option remaining is to reload the operating system.
This process will erase any data and applications that you have stored on the device. Select "View Other Versions" and then choose the latest software version from the list displayed. Click "Install Update. Shawn McClain has spent over 15 years as a journalist covering technology, business, culture and the arts. Question: I need a new registration key but I can't get one from an Ascendo sales partner. Then check off the Run Add-Ins box and click on the Synchronize button.
See Synchronization section of the online user guide for more information. You may have to repeat this more than once. Restart your PC. If you have tried the steps and synchronization doesn't work, please try to install the most recent version of Ascendo DataVault for BlackBerry and Ascendo DataVault Desktop.
We have released a new version of DataVault for Windows which fixes the issue for most users. If you install the latest production version of DataVault for Windows and you are still having problems, please try the steps below. If you are still having issues, follow the steps below to do a clean installation of the BlackBerry Desktop Manager. Workarounds for users of DataVault for Windows version 4. Question : Once I've entered information into the application, how can I back it up and restore it if there is a problem?
Answer : Users of DataVault V3. Please note that DataVault passwords are case sensitive. Some Ascendo Sales Partners provide real-time alerts whenever new versions of a product are available.
Here are some that we know of:. Home Products Downloads Press Support. Registration Key Issues. Usage Issues. Start the Browser on your BlackBerry. Click on the BlackBerry Key to display the screen menu. Select "Go To For Versions 4. Then follow the prompts to download, install and run the "DataVault Loader".
For Version 3. Start the BlackBerry Desktop Manager. Click on Application Loader, then click on Add Application.
Select the DataVault. ALX file and follow the prompts. Question : My trial period expired before I finished testing. Installing an new version will reset the trial period. If you don't want to wait for a new version, we suggest looking through the user guide to get an idea of the features and user interface.
Ascendo DataVault comes with a day money back guarantee. Question : What payment options are available to purchase your software? Answer : Ascendo accepts most major credit cards or debit cards for purchases made directly from our web site.
Another way to obtain your PIN is to go to the BlackBerry home screen, click on the icon for Settings, then click on the icon for Options and select Status from the list. Your handset's PIN will be displayed near the bottom of the screen. Question : How do I upgrade and how much does it cost? Answer : Upgrading to an intermediate release, such as from version 4.
If you purchased from our web site, please email info ascendo-inc. If you purchased from Mobihand. If you bought from Handango. If you bought from another Sales Partner, please see their web site for information on upgrades. Ascendo DataVault Desktop Version 4. Ascendo DataVault Desktop Version 3: 10 digit code. On the My World screen, press the Menu key. Click Log In. Re-install each item individually. When an item is successfully re-installed, its status changes to Installed.
Question: I purchased DataVault from Ascendo. Contact the sales partner that you bought the application from, submit the correct PIN and request a new registration key see links in the question above. If you purchased the application from our web site, please forward the order confirmation including the date of purchase, to info ascendo-inc.
Question : In some cases I cannot install a new version without deleting the older one from my device. Answer: Start the BlackBerry Desktop Manager, select Application Loader, uncheck the box next to the application you want to uninstall, confirm deletion.
This exact menu choices may vary slightly depending on the version of the BlackBerry OS you are using. Question : I am having difficulties importing data from a third party application.
CSV format. If the native format of a third party application is not supported, you may be be able to export to a CSV file, then use the DataVault Desktop field-mapping feature to import the data. Answer: When you export data from the SplashID Desktop, you will be prompted to enter an optional password.
You must leave this password blank in order to import the vID file into DataVault. There are issues with certain versions that may be addressed by one of the following workarounds. Install the latest version of the BlackBerry Desktop Manager v6.
If this link has been changed, go to BlackBerry. Then reinstall DataVault for Windows and try to sync. Install the latest version of DataVault for Windows.
Close DataVault for BlackBerry and try to synchronize. Reboot your computer and do a hard reset of your BlackBerry by removing the battery for 5 seconds, then try to synchronize. If you are using Windows 7 or Vista, right-click on the Blackberry Desktop Manager icon and select Properties from drop-down menu. Then click on the compatibility tab and check-off "Run this program as an administrator. Alternatively, you can go back to using version 5 which can be found at the BlackBerry downloads page.
Thank you for your comprehension. The proposed work-around is to click in the window to the left of the application name where the check box normally appears see red button below. The check box will not appear but the Add-in will be activated and the application should Synchronize correctly.
We alerted BlackBerry Technical Support and we are awaiting a response.
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